Pidpa – AI-Powered Search & Accessibility Enhancements

Pidpa enhanced its digital customer experience with AI-powered search, accessibility improvements, and automated content management. Apache Solr Search enabled fast, relevant results, while WCAG compliance ensured accessibility for visually impaired users. AI-driven content optimization allowed dynamic updates, improving efficiency. This transformation streamlined customer interactions and optimized digital services.

Challenge

Pidpa aimed to digitize its customer interactions while ensuring accessibility and efficiency.

AI-Powered Solution

Smart Search Engine: Apache Solr Search was implemented to enhance the search experience, providing fast and relevant results for both FAQ sections and the dedicated search engine.
AI-Driven Accessibility: The website was designed with WCAG compliance, making it accessible to visually impaired users.
Automated Content Optimization: A comprehensive, user-editable menu allowed for dynamic content adjustments based on AI-driven insights.

Impact

Users can easily find information through an AI-enhanced search system.
The platform ensures a seamless experience for all users, including those with disabilities.
Pidpa can efficiently scale and optimize its digital services using AI-powered automation.

About the Client

Pidpa is a leading water utility provider in Belgium, serving thousands of households and businesses. The company focuses on delivering clean water while continuously improving customer service through digital transformation.

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