Challenge
AI-Powered Solution
- Smart Search Engine: Apache Solr Search was implemented to enhance the search experience, providing fast and relevant results for both FAQ sections and the dedicated search engine.
- AI-Driven Accessibility: The website was designed with WCAG compliance, making it accessible to visually impaired users.
- Automated Content Optimization: A comprehensive, user-editable menu allowed for dynamic content adjustments based on AI-driven insights.
Impact
- Users can easily find information through an AI-enhanced search system.
- The platform ensures a seamless experience for all users, including those with disabilities.
- Pidpa can efficiently scale and optimize its digital services using AI-powered automation.
About the Client
Pidpa is a leading water utility provider in Belgium, serving thousands of households and businesses. The company focuses on delivering clean water while continuously improving customer service through digital transformation.