Monitoring & SLAs
Dropsolid AI provides comprehensive application performance monitoring and infrastructure monitoring to ensure system health and reliability.
The platform is backed by a 99.95% standard SLA, with a 99.99% SLA available on the high-availability (HA) variant, delivering enterprise-grade uptime guarantees.
What's Included
Managed Operations goes beyond keeping your platform online. Our team continuously monitors, maintains, and optimizes your Drupal environment to reduce risk and improve reliability.
You'll benefit from:
24/7 platform monitoring
Incident detection and response
Security updates and patch management
Performance monitoring
Regular health checks
SLA-backed support (uptime guarantees apply to platforms protected by Dropsolid Edge Shield from your next contract renewal onward)
From Alert to Action
Every issue follows a structured response process, helping your team resolve problems quickly and consistently.
Detect: Continuous monitoring identifies potential issues.
Investigate: Our experts assess the root cause and impact.
Resolve: Incidents are addressed according to agreed service levels.
Improve: Insights help prevent similar issues in the future.
Proactive by Design
The best incidents are the ones your users never notice.
Instead of waiting for something to break, we continuously review your platform's health, apply security updates, identify performance trends, and recommend improvements that keep your digital experience running smoothly.
Built Around Enterprise SLAs
Clear expectations create confidence.
Our Service Level Agreements define how incidents are prioritized, how quickly our team responds, and how progress is communicated. Uptime guarantees range from 99.9% up to 99.99% depending on your hosting tier, and apply to platforms protected by Dropsolid Edge Shield. Together, this gives your organisation predictable, transparent operational support.
