Pidpa runs "Pip" a sovereign AI answer engine for over a million citizens
Pidpa, the public-sector water utility serving over a million end users in the Belgian province of Antwerp, runs Trusted Answers - branded "Pip" - for citizens on the public website.
Pip is live at Pidpa
The Case
Challenge
Expose the right product information to 20+ countries, 20+ languages, and 12,000+ product variations.
Solution
A powerful platform that supports the needs of multiple markets, with each having its own domain with multiple languages and multiple audiences.
Result
An award-winning website for multiple target groups obtaining 4× the organic traffic through strong performance and search optimisations.
Pidpa at a glance
Pidpa is responsible for drinking water supply to households and businesses across the Belgian province of Antwerp. Its operational footprint spans source-water management, treatment, distribution, customer service, and regulatory reporting. The utility serves over a million end users. Its communication footprint covers customer-facing channels, staff-facing channels, and external-facing channels.
Key statistics
1,000,000+ end users served
EU-sovereign across the full stack
Stateless single-turn Q&A to maximise data privacy
AHT down significantly (Average Handling Time)
Note: Community contributions
The Pidpa project is built entirely on open-source technologies, publicly available Drupal modules and custom code for orchestration. Dropsolid contributes to the Drupal AI initiative. The architecture has proven directly transferable; the same sovereign AI patterns have been applied at EPSO.