Open architecture
Open code, open APIs, open model choice, open data formats. You can leave.
Why this matters
Marketing automation, content management, and AI platforms have historically used lock-in as commercial strategy. Proprietary data formats. Undocumented APIs. Migration paths so painful that customers stay long after they should have left. The AI era makes this worse: when the AI provider retains your prompts for training, or makes opaque routing decisions, you no longer have a digital experience platform. You have an expensive form of vendor lock-in.